Terms and conditions

By using Virbaze, opening an account or placing an order, you agree to these terms and our Privacy policy. If you do not agree, do not use the service.

“Virbaze”, “we”, “us” and “our” refer to the operator of this marketplace. “You” means the customer or visitor using it.

You must be at least 18 years old, or use Virbaze with the permission and supervision of a parent or legal guardian. You must provide accurate, current information and keep your sign-in details secure.

You are responsible for activity performed through your account. Tell us promptly if you suspect unauthorised access. We may ask you to verify your identity or payment ownership before processing an order.

Virbaze sells digital products including game keys, gift cards, account-based products, subscriptions, software licences and game top-ups. A purchase gives you the right to use the product under the publisher's, platform's or issuer's own rules; it does not transfer ownership of their brand, software or intellectual property.

Product pages may specify a platform, country or region, edition, device, activation method, expiry date or account requirement. You are responsible for checking these details and your device compatibility before ordering. Product images may be illustrative, but the written title, edition, region and delivery description control.

Submitting an order is an offer to buy. An on-screen acknowledgement only confirms that we received it. We accept an order after payment has been confirmed and we begin fulfilment. We may reject or cancel an order before delivery if the item is unavailable, its price or description contains a clear error, payment cannot be verified, or fraud or misuse is suspected.

If we cancel a paid order before delivery, we will arrange a refund to the original payment method.

The price and currency shown at checkout are the amount you authorise, including any applicable taxes or disclosed fees. Your bank, card issuer or mobile network may apply separate conversion or transaction charges that we do not control.

You confirm that you are authorised to use the selected payment method. Payment may be handled by an independent payment provider, whose terms also apply. An order will not be fulfilled until payment is successfully confirmed or manually verified by our team.

Delivery may consist of a code, account credentials, activation link, subscription details or a completed top-up. It is normally shown on your order page or provided through the contact method associated with the order. Any delivery estimate is an estimate, not a guaranteed deadline, unless we expressly state otherwise.

You must enter complete and accurate delivery information, including player IDs, server or region details. A top-up correctly sent to the information you supplied cannot normally be reversed. Keep codes and credentials confidential; we are not responsible for loss caused by sharing them after delivery.

Check your delivery promptly. If a code is missing, invalid, previously used or materially different from the order, contact us with the order number and clear evidence of the issue. Do not redeem, transfer or resell a product while a claim is being reviewed.

Support requests can be submitted through our Help center or Contact page.

Because digital products can be copied or consumed immediately, cancellation rights may become limited once a code is revealed, access credentials are delivered, a top-up is completed or fulfilment has otherwise begun with your request.

Eligibility, exclusions, evidence requirements and processing times are explained in our Refund policy. Nothing in these terms removes any consumer right that cannot legally be excluded.

You must not use Virbaze for fraud, money laundering, chargeback abuse, unauthorised resale, automated scraping, interference with the website, attempts to access another person's account, or any activity that violates applicable law or third-party rights.

We may limit orders, withhold delivery while reviewing payment, suspend an account or cancel transactions when reasonably necessary to protect customers, Virbaze or our partners. Where appropriate, we may preserve and disclose relevant records to payment providers or lawful authorities.

Any Virbaze wallet, account balance, store credit, refund credit, bonus or promotional value is usable only where displayed as an available payment option. Deposited funds are not a bank account, do not earn interest and cannot be sold or transferred between users.

Money deposited to an account cannot be withdrawn or refunded outside Virbaze. Approved returns of deposited funds are credited only to the same user's account balance, except where mandatory law requires another remedy. Promotional credits may carry separate expiry, product or eligibility conditions disclosed when issued.

If you submit a review, support message, image or other content, it must be truthful, relevant and must not infringe another person's rights or reveal confidential information. We may moderate, decline or remove content that is abusive, fraudulent, unlawful, misleading, promotional or unrelated to the product.

You retain ownership of your content but permit Virbaze to store, display and process it as needed to operate the service, investigate a claim and present customer reviews. Personal information is handled under our Privacy policy.

Publishers, gaming platforms, payment providers and other third parties operate independently from Virbaze. Their availability, account rules, maintenance and service changes are outside our control. References to their names and trademarks identify compatible products and do not imply endorsement or affiliation unless expressly stated.

We work to keep product information and the website accurate and available, but temporary interruptions or errors may occur. To the fullest extent permitted by law, Virbaze is not liable for indirect or consequential losses, loss caused by incompatible devices or regions you selected, third-party platform outages, or misuse of a correctly delivered product.

Our responsibility for a valid claim connected to an order will not exceed the amount paid for that order, except where applicable law does not allow that limit. We do not exclude liability that cannot lawfully be excluded.

You may stop using Virbaze at any time. We may restrict or close an account for serious or repeated breach of these terms, suspected fraud, unlawful activity, threats to the service or risk to other customers. Account closure does not erase completed transactions, payment obligations, investigations or records we must retain by law.

We may update these terms to reflect legal, security or service changes. The version displayed when you place an order applies to that order; continued use after a later update means the updated terms apply to future activity.

These terms are governed by the laws applicable in Ghana, without removing mandatory rights you may have under the laws of your place of residence. Please contact us first so we can try to resolve a dispute fairly. If it cannot be resolved, it may be brought before a court or other competent body with jurisdiction.

If part of these terms is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive it. You may not transfer your account or rights under these terms without our consent. Headings are provided for readability and do not change the meaning of a provision.

Questions about these terms or an order can be sent through our Contact page. Include your order number when your question concerns a purchase.