Contact us
Get help with an order, payment, delivery, refund, account or privacy question. Giving us the right details helps us investigate faster.
Email support
For an order-related request, include your order number (VBZ-…), the email used at checkout, the affected product and a clear description of what happened. Do not email a complete password, payment PIN or an unmasked card number.
Before contacting us
Check the latest status on Order status. A paid order may still be processing while our team verifies payment or prepares manual delivery.
For redemption questions, compare your platform and account region with the product details and read our redemption guide.
Code or delivery problems
If a code is invalid or says it was previously redeemed, send an unedited screenshot showing the full error, the platform used and the date and time of the attempt. Do not display the full code in a public post.
For top-ups, include the player ID, server or account identifier entered at checkout. We cannot normally reverse a successful top-up sent to the details the customer supplied.
Refund and cancellation requests
Read the Refund and cancellation policy before sending a claim. Tell us the requested remedy and attach relevant evidence. A request is reviewed against the order's delivery status, product restrictions and applicable consumer rights.
Account and privacy requests
Use the email connected to your account when requesting access, correction or deletion of personal information. We may ask for reasonable verification before changing an account or releasing order information. See our Privacy policy for details.
Response and case review
Response times depend on the issue and the evidence required. Payment disputes, previously redeemed codes and supplier checks can take longer than general questions. Please keep replies in one email thread and avoid opening duplicate requests for the same issue.